Placing an Order
At DamaCas, we try our best to provide an absolute convenient shopping experience where you can buy almost everything that you need in your daily life. We have tried to make it as easy as possible for you to select items, add to your cart, confirm your details and proceed to pay. Customer comfort is our priority and that is why we provide an easy and quick order facility. Simply browse thousands of products and select the best one according to your requirement. Once you have selected the product, you can follow the instructions to complete your order.
You can order from any Indian state as we provide services all over India. We only deal in ‘Make in India’ products, which is probably the best part about DamaCas shopping. You can pay through online modes while placing your order or you may also choose the Cash on Delivery (COD) option as per your preference. Our delivery services are also efficient and responsive.
The Return and Exchange Policy of DamaCas is just to give you a fearless shopping experience. We have a stringent quality assurance process both internally and with our suppliers, however, on the rare occasion that you receive a broken or damaged product you can easily exchange it within the given time period, depending on your product. There are no hidden T&C(s) for exchanges as everything is clearly written on our website. To return or exchange products you simply go to your account, orders and select the option of what you want to do.
A product can be returned only if it is in unused condition and in its original packing (box) with all brand tags in perfect condition. Used items or products with broken tags will not be returned in any case. Also remember that just like any other online shopping store, not every product is eligible for return. There are many such products which you cannot return, however, you can easily check this before making a purchase.
One more thing you need to ensure before purchasing anything from DamaCas is that your address should be serviceable for exchange. If you have purchased something online and got some gifts along with the product, then you have to return the gift as well. Once you have returned the product, your money will be credited to your account within 7 days. A fair return and exchange policy gives our clients a stress-free online shopping experience.
Fair Usage Policy
At DamaCas we work hard to ensure our customers get the best customer service, with positive experiences. However, there are instances where some users who abuse our liberal rights returns policy by typically returning most of the items purchased or by not accepting our shipments. The behaviour of a select few also affects our customers in various ways including users being deprived of the opportunity to purchase these items. To protect the rights of our customers, we reserve the right to collect a platform handling fee of ₹149 for all orders and also to disable the option of paying with cash on delivery.